Kris Putnam-Walkerly

This is a guest post by Laura Frohne.  It was originally published on the Open Society Foundations’ blog “Voices” on September 20, 2013. How do we overcome preconceptions and anxiety about race? “Part of understanding racial anxiety is simply naming it,” says Alexis McGill Johnson, executive director of the American Values Institute. “We have anxieties in all

I recently travelled from Cleveland to Honolulu to conduct a site visit for the Robert Wood Johnson Foundation. What I learned en route provided some valuable lessons in customer service, which are applicable to those working in philanthropy (who, in my experience, don’t spend much time thinking about how they can provide excellent customer service).