September 2017

Take the Customer Service Challenge

I am surprised by how often grantmakers see their role as funder, but not as a provider of services for which there are customers. True, the philanthropic customer is different than a business customer. As a foundation, you’re not selling a consumer good, but you are selling ideas, change, and a belief that communities can […]

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What Does Innovation Mean?

The word “innovation” is ubiquitous in philanthropy. It’s a concept that few foundations have defined, yet many are eager to fund. No surprise, then, that foundations often request “innovative ideas” from their grantees but fail to accomplish the same thing internally. When a funder doesn’t create a clear definition of innovation or understanding of how

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4 Ways to Respond to Hurricane Harvey (or Any Disaster)

There is nothing like reports and photos of devastation after a natural disaster to spark one’s desire to lend aid and support. Hurricane Harvey in Texas and southwest Louisiana most certainly has captured our attention, and now Hurricane Irma has entered the picture as a potential threat to the Leeward Islands and the US coast.

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