I recently travelled from Cleveland to Honolulu to conduct a site visit for the Robert Wood Johnson Foundation. What I learned en route provided some valuable lessons in customer service, which are applicable to those working in philanthropy (who, in my experience, don’t spend much time thinking about how they can provide excellent customer service). I purchased my flight with my Mileage Plus Visa Club card, and used airline miles to purchase my husband’s ticket, paying for his fees with the same card. As a result, our tickets were not “linked” since United provides no way for you to do this. I was advised by the United reservation agent I spoke with to call United back and have the flights … Continue reading Be Nice. Don’t Lie. 10 Ways to Improve Customer Service →

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