Tag Archives: grantnee

Improve Your Philanthropic “Customer Experience”

I recently stayed at the Charles Hotel near Harvard Square, and was delighted to see the “Web Cube” on my hallway on my way to my room. It’s essentially a large closet with a desk, computer, printer and free internet access, available to all guests on the floor.  I assume each floor has them.  What a brilliant improvement to an existing valuable resource: hotel business centers. We’ve all used hotel business centers and have encountered similar problems: finding them, using them during limited business hours, and planning our time so that we don’t have to go back and forth from our room to the business center and back.  This web cube takes the customer experience to a new level. If … Continue reading Improve Your Philanthropic “Customer Experience”

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