I am surprised by how often grantmakers see their role as funder, but not as a provider of services for which there are customers. True, the philanthropic customer is different than a business customer. As a foundation, you’re not selling a consumer good, but you are selling ideas, change, and a belief that communities can […]
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I recently stayed at the Charles Hotel near Harvard Square, and was delighted to see the “Web Cube” on my hallway on my way to my room. It’s essentially a large closet with a desk, computer, printer and free internet access, available to all guests on the floor. I assume each floor has them. What
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Last week I stayed at the Marriott Marquis in downtown San Francisco, and I was blown away by the nonstop, excellent level of customer service I experienced. What I learned is applicable to foundations and consultants, and I want to share six lessons learned with you. 1. Treat everyone like they are important (even when you
What I Learned About Customer Service from Marriott Read More »