Month: November 2014

Who should we follow as we get started on twitter?

This blog was originally published by the National Center for Family Philanthropy on August 15, 2013.  It is reposted here with their permission. We’ve heard a lot about the potential value of Twitter for keeping connected with nonprofits and fellow grantmakers in our community. Do you have suggestions for specific Twitter feeds that our foundation …

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What I Learned About Customer Service from Marriott

Last week I stayed at the Marriott Marquis in downtown San Francisco, and I was blown away by the nonstop, excellent level of customer service I experienced. What I learned is applicable to foundations and consultants, and I want to share six lessons learned with you. 1. Treat everyone like they are important (even when you …

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Increase Transparency by Broadening Your Perspective

This blog was originally written as a guest post for GlassPockets, a blog of the Foundation Center. When funders want to know about a particular issue or have questions about process, they often look first to peers and industry associations for answers. That makes perfect sense—the people who do the same job you do are …

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Delusional Altruism

Foundations pride themselves on the good they do for others; that’s the very nature and culture of philanthropy. However, in my 15 years of experience advising foundations, I’ve found that most foundations suffer from delusional altruism. Delusional altruism is when you are genuinely trying to help people – but paying absolutely no attention to the …

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6 Mistakes Philanthropists Make During a Crisis (And What They Can Do Instead)

Don’t let delusional altruism hinder your impact! Learn valuable tips to improve your giving during tumultuous times.