Take the Customer Service Challenge

I am surprised by how often grantmakers see their role as funder, but not as a provider of services for which there are customers. True, the philanthropic customer is different than a business customer. As a foundation, you’re not selling a consumer good, but you are selling ideas, change, and a belief that communities can and should become better. And just as a private business needs customers to buy its products or services to keep its operation going, foundations need customers to buy into their missions and be willing to work as partners to achieve them. Philanthropic customers include the nonprofits you serve, donors (especially if you’re a community foundation), community partners, and even other funders who might align their … Continue reading Take the Customer Service Challenge

read more >

What Does Innovation Mean?

The word “innovation” is ubiquitous in philanthropy. It’s a concept that few foundations have defined, yet many are eager to fund. No surprise, then, that foundations often request “innovative ideas” from their grantees but fail to accomplish the same thing internally. When a funder doesn’t create a clear definition of innovation or understanding of how to build its own innovation muscle, the implied assumption is that innovation “just happens.” This creates several problems: Because few funders have defined what they mean by innovation, they have difficulty communicating their expectation to grantseekers. The onus of innovation is almost always on the grantees and rarely on funders themselves. Funders give little to no thought about how they expect grantees to be innovative. … Continue reading What Does Innovation Mean?

read more >

Are You In End-of-Year Panic?

3 things you can do to calm yourself down and meet your goals There are about 75 working days left until the end of the year, depending on how many holidays you celebrate. Even fewer if, like me, you take the last half of December off. The great news is that there is still plenty of time to meet your year-end goals! If you find yourself hyperventilating — or if you are understandably distracted by the many natural disasters and local and global crises we are experiencing across the globe — take some deep breaths and repeat after me: “I can do this.” Here’s what to do: 1. Identify the ONE thing you must accomplish before the end of the … Continue reading Are You In End-of-Year Panic?

read more >

4 Ways to Respond to Hurricane Harvey (or Any Disaster)

There is nothing like reports and photos of devastation after a natural disaster to spark one’s desire to lend aid and support. Hurricane Harvey in Texas and southwest Louisiana most certainly has captured our attention, and now Hurricane Irma has entered the picture as a potential threat to the Leeward Islands and the US coast. But all too often, the outpourings of charitable gifts dry up long before the needs created by that disaster are all met. If you’re considering lending your support to those affected by a natural disaster, I encourage you to do so — and to consider the following four ways you can make a meaningful difference. 1.Respond to Immediate Needs. Right now, many people in Texas and … Continue reading 4 Ways to Respond to Hurricane Harvey (or Any Disaster)

read more >