Don’t Let Policy Get in the Way of Good Practice

I’m working from my laptop in a Panera restaurant near Cleveland, Ohio, one of my many “offices away from home.” I’m desperately trying to focus on work but am continually distracted by the music piped in above my head, because the station they have turned it to is skipping. What is supposed to be relaxing symphonic sounds are quite irritating and painful to hear. I’ve asked two Panera employees what is wrong and suggested ways to solve the problem. Both agreed that it sounds horrible, explained that they “tried turning it off and on” and nothing happens. When I asked if they could simply turn it off, they said they weren’t able to.  Panera would rather play music that is … Continue reading Don’t Let Policy Get in the Way of Good Practice

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Who Is Your Customer?

Kris shares insightful questions that you can ask yourself or your organization when trying to improve your grant making process. https://putnam-consulting.com/wp-content/uploads/Putnam-131111-Q1-Who-is-Your-Customer.mp3Podcast: Play in new window | DownloadShare

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